Thursday, November 11, 2010

Safeway Reducing Hours

The Waterfront Station Safeway has made some changes to its operating hours. Starting on Sunday, the store will close an hour early - now, the store will be open from 6am - 10pm, seven days a week. Other changes that recently were made include the restriction of youth from being in the store without an adult until 4pm daily. In addition, the side door near Starbucks has been locked - probably due to shoplifting. Will your shopping patterns be affected by the change in hours of operation (I found out about the change in hours when I was in the store at 10:45pm, so I will be affected)?

Update: I asked Craig Muckle, Safeway's Manager of Public Affairs and Government Relations about the change in hours and this was his response:
We’re simply going to a winter schedule to give us some extra time to re-stock the store during the overnight period. The hours will be extended again during the spring.

36 comments:

Anonymous said...

Yes, it'll impact me but not terribly. I've been in there 5-10 times past 10pm, but I can live without it.

The bigger question is why they're closing earlier. Are they losing a lot of money?

Caity Rose said...

would be nice if the cvs was 24/7...Sometimes I've wished the safeway or cvs was open later, so having it close an hour earlier will be an inconvenience once in a while. how late is the cvs open again?

Anonymous said...

The earlier closing time won't impact me, but the ban on unaccompanied kids before 4pm will increase my likelihood to shop during those hours. Good idea.

Anonymous said...

I asked the Starbucks people behind the counter last week about the glass door on 4th street. They said it was broken, and a new one had to be ordered.

DavidSW

stacy said...

I'm there between 10-11 multiple times a month, and have often stopped in because CVS was already closed. I wish one of them stayed open later! The place was never empty when I went in late.

As for the no-kid rule, I think it's dumb. How old do you have to be to be not considered a kid? Are they going to check IDs? There are plenty of 18-year-olds who act like idiots in the store and plenty of 14-year-olds who act fine. I don't want the idiots in there after 4, either. They should just kick out people who are misbehaving (and call the police on the folks who break the law) no matter what time it is or how old they are.

Anonymous said...

Yes it will impact me. I have classes until 9:45 and now another place will be closed to me for a late dinner. Too many things close early around here. This is a big city. Can't we stay up a little late? Guess I'll just get in my car and drive somewhere else, which is what I always do, Southwest.

Anonymous said...

CVS closes at 10PM, and recently their manager admitted to feeling like the store was under siege. Longer hours and more products (woohoo, 12 aisles!) have simply allowed more stuff to walk.

Isn't it a shame that businesses feel compelled to ban droves of young kids, or make a decision to reduce or do away with self-checkout, because of the levels of petty theft here?

What is wrong with this neighborhood?

Anonymous said...

"What is wrong with this neighborhood?" The answer lies in the three blocks between 3rd St & South Cap.

Anonymous said...

+1.

And people act like gentrification is a sin.

Would you rather have higher property values and decent commercial businesses or higher crime and low-end fast food and check cashing joints?

larry said...

I'm disappointed with our new Safeway on several fronts.

First, why hasn't management shown the courtesy to explain to its customer base the reason for the new hours? Is it poor sales, crime concerns, or a combination of the two? What rubs salt in the wound is that many grocery and drug stores in NW DC are expanding their hours of operation . . . some to 24/7. As such, IMHO, the shortened store hours at our SW Safeway reflect poorly on our community.

Moreover, I'm wondering if I will continue shopping at this store. Tonight I found a poor selection of produce and a cashier who charged me for a plastic bag that I did not request. She also said she would not accept several pennies because 'they were in poor condition.'

In short, as with the old store, management is showing a disregard for the surrounding community while some store employees are treating their customers poorly.

L. Impett

Anonymous said...

Did you notice that Safeway's stock has been really reduced this last few days/weeks? Kind of like the old store...bare shelves, even of major brands (.e.g, Diet Coke). Very strange -- and worrisome if they're going back to the old days/old ways.

Anonymous said...

If you wonder why the Safeway has bad employees, ask your ANC that has forced local hiring on them instead of the best employees available. Don't blame Safeway, no one can run a business in this Soviet enclave. If this anti-business ANC isn't tamed, the whole development is doomed.

Safewa reducing their hours isnt a bad reflection on Safeway, it's bad reflection on our neighborhood. We're lucky to have Safeway here, not visa-versa!

Anonymous said...

Thanks, Anon @ 10:43pm.

"A new store manager has been brought in and 22 out of 45 employees that have been hired so far live in the 20024 ZIP code."

I wonder how many of the original hires are still employed? Anyone who is concerned enough about the hours, staff and shoplifting should contact Safeway and express their concerns. Otherwise we'll be going down the same road as we did with the "former Safeway" and end up with the same old Safeway.

west156th said...

I think everyone is wondering why Safeway is closing an hour earlier. It would be helpful to the community if there was an explanination from the coporation. If we still had the Safeway Task Force, (which our community leaders voted to disband) the community would have at least have a voice or been prepared for the annoucement. I, sincerly hope the Task Force comes back.

Another observation is that the "self service" registers are just that, I've notice people help themselves to groceries without paying, even though there is an employee monitering the all the locations...."same ole story, different building"

larry said...

Doesn't a lot of this go straight back to Safeway management?

Shouldn't they be more proactive in seeking customer feedback?

Could they do a more effective job training staff with respect to customer service and security?

Just some thoughts.

L. Impett

msfuraha said...

I went shopping in the Safeway around 7:30 this evening. There were several teenagers in there, roaming the aisles and blatantly shoplifting. Such a shame.

Anonymous said...

"What is wrong with this neighborhood?" The answer lies in the three blocks between 3rd St & South Cap."

WORD! I completely agree.

Steven said...

I imagine I've been in there a few times after 10 PM, so it will be a minor inconvenience

So why do they need more time to restock during the winter (or conversely, less in the spring)? Also, many stores around the country are open 24 hours and are able to remain stocked. Like others have said, it would be nice if either the CVS or Safeway were open 24 hours.

Anonymous said...

Part of the shoplifting problem might be the lack of employees on the floor; it is often harder to find a Safeway employee than the item you were looking for. I have to say - once you find them, they're friendly and helpful.

Anonymous said...

My biggest complaint about the Waterfront Safeway is the small number of registers, and the resulting long lines. Seriously, two/three 'regular' registers only for a super market this big??

IF Only said...

Southwest...The Little Quadrant That Could, can this string of comments be forwarded to the powers that be? Safeway leadership and our ANC leaders? PLEASE SAY YES?.

Why aren't there more people on the floor?

Why is shoplifing noticed by a customer and not a security guard?

Why not rearrange the register checkout flow?

Please give a referesher course to the employees in dealing with the public. Unfortunately, there are a few of the old guard of safeway employees still at the new store, with the same nasty attitudes. New building same old same old.

Bring back the Safeway Task Force or something similar. There are a number of issues that need to be addressed sooner rather than later...

Anonymous said...

Whole lotta people getting indignant up in this thread.

While standing up for a certain standard of service is admirable, let's face it, folks. The SW Safeway is an URBAN GROCERY STORE that faces URBAN challenges. Grocery stores have razor thin profit margins and when you're building in a recovering neighborhood, the profits are going to be even slimmer, meaning a lot of perks and creature comforts aren't going to be available.

You are absolutely right and entitled to speak up about the quality of produce, the customer service and the lack of selection at night. Write your ANC members, write the store managers, write corporate, write Wells and hell write the mayor for all I care. But also realize that the neighborhood is fortunate to have Safeway build a store here. Look at Rhode Island Ave, Safeway could have easily saw that the profits weren't worth building a new store here and we could still have the old barn or no grocery store at all. Fight for your acceptable level of service but also realize the store doesn't have to be here. This is where the Safeway Task Force was huge and needs to be reinstated by the ANC.

Also on the matter of the store closing at 10 pm, yes, it would be nice if the store was open later. But responsible people PLAN AHEAD. Yeah, it sucks, but it's a fact of life. That means you grab beer before you go out. Or you go to Potomac Ave HT before midnight.

Now on to more trivial matters:

Seems like a lot of people in this thread are spending WAY TOO MUCH TIME minding other people's business instead of minding their own. I spend just as much in the store as the rest of you, yet I've never caught one person in the act of shoplifting (well, other than one time at the self-service). I'm not going to defend stealing. But I find it odd how I've only seen one act of shoplifting and the rest of you act like it's a cancer on the store. Get in, get out, quit taking your sweet time shopping, take out your headphones so you can hear me tell you to get the F out of my way, and get out of the story. Jesus.

And to the idiot who called the District a "Soviet enclave," yeah, let us know when jackbooted thugs from the District secret police bust down your door, take you away in the middle of the night and hold you indefinitely because of your dissent against Mayor-Elect Gray. Soviet enclave, my ass. You are pathetic.

PostIt said...

Major props to Anonymous@11:02 for saying exactly what was on my mind too. There's a lot of inflated language on this thread. Honestly, I've never had to take longer than than 5 or 10 minutes when going to the store (about 2 to 3 times a week), except for that very first week it opened. I always use the self checkout and it's a breeze. I find the checkouts to be a HUGE improvement from the old store, where @7:00pm the only two lanes would be backing up in the aisles. It's night and day.

As far as shoplifting goes, I typically just mind my own business and have never seen people stuffing things into their pockets. As someone who sometimes shops without a basket (neither rolled nor carried), I will carry whatever items I need in my arms until I'm ready to check out. Am I one of those identified as shoplifters?

Dora said...

The Safeway itself is an improvement but I don't think the staff isn't. I've gone to the produce section and seen literally rotting vegetables because their produce clerk... oh wait, what produce clerk? The girl in produce today was behind the deli 2 days ago. No one has personal responsibility. They WERE given the chance to hire people of a higher personal pride in their work- I know at least four who applied, with qualifications, and were never given a call back. We live in the neighborhood, but we don't shop. I prefer to take the V7/8/9 to Harris Teeter, pay a bit more for some groceries and know I am getting good customer service and their shelves are never empty that I have found shopping there since they opened. I have gone to other Safeway stores and they don't seem to have these same issues. Their starbucks stores are staffed by people who can make a drink. Their starbucks stores can MAKE coffee- a problem I have encountered in SW at least 5 or 6 times- no coffee! I find the potential of SW Safeway to be great but the staff, management AND customers to be lacking.

Anonymous said...

Yeah, we should all drop to our knees every night for having a grocery store in our neighborhood. What kind of thinking is that? Might as well pray for a gas station while I'm down there.

Anonymous said...

Seriously, Anon @ 11:02. Go screw yourself.

Want to know what's more obnoxious than complaining about actual problems and trying to find a means to resolve them?

Acting self-righteous and "holier than thou" while suggesting that people should ignore fixable problems and crime because those are "petty" issues.

And boo-hoo, your whole bullshit line about "razor-thin" profit margins. As if Safeway is some Mom-and-Pop store that deserves sympathy and patience FROM ITS PAYING CUSTOMERS.

The fact is that Safeway had a chance to re-launch itself with the new construction. Many of us in this neighborhood don't want to see that chance entirely wasted.

SWill said...

Ok, folks, let's try to stay civil with the discussion. On another note, to answer the question of IF Only, I know at least some ANC commissioners (current and soon-to-be) read this blog, so they should be aware of the concerns brought by some commenters here. If anyone would like to express their concerns directly with the ANC, they can send an email to: office@anc6d.org. In addition, Craig Muckle, Safeway's Manager of Public Affairs and Government Relations can be reached at craig.muckle@safeway.com.

Anonymous said...

"Yeah, we should all drop to our knees every night for having a grocery store in our neighborhood. What kind of thinking is that? Might as well pray for a gas station while I'm down there."

Nobody cares about your gas station but if this grocery store wasn't here, 70% of the populace would be extremely pissed off. Sorry real life had to slap you in the face so hard.

Anonymous said...

Anon 9:21: So where were/are your solutions? All I saw until I posted was a bunch of finger-pointing, stereotyping, and hysterics blaming the poor black people living in the local projects for everything that is wrong with the Safeway (and the neighborhood). No solutions out of you or anyone else. You wanna-be type-A's here in DC make me freaking sick. You're all wanna-be movers and ball busters pretending to make things happen but all you really do is whine and complain on blogs instead of having a clue of which avenue to pursue to obtain your goals. Go walk in front of a bus.

I gave some solutions to your problems. Unfortunately, much like life in the District, you have to accept that certain things aren't going to be perfect and to choose your battles wisely. I never said just bend over and accept crappy produce, empty aisles and surly service, but also realize there are better things to get burned up about. Fighting the system, and all.

Anonymous said...

I tried the new Safeway. I gave it a shot (many shots, actually), but in the end, it is simply worth the 15 minutes (or less if you time it right) to go to one of the 3 Harris Teeters in the area. All offer free parking (Pentagon Row validation is free), full shelves, and competent staff. Plus the 2 in VA are open 24-7.

Anonymous said...

I had high hopes for the new Safeway, but I'm back to shopping there like I did in the old one -- only if I have to. After long lines, surly or incompetent service (if you get service at all -- like the two times no one was working the deli or sandwich bar at 6 pm on a weeknight), lack of products and general uselessness, I've returned to Harris Teeter.

Anonymous said...

Anon at Nov 16 11:02, the "Soviet enclave" comment was not aimed at the District but at Southwest as an example of over-arching central planning combined with a killing level of business disincentives related to over-regulation.

Concerned neighbor said...

So somebody witnessed a shoplifting and did not report it immediately? And other people are saying to mind their own business while a crime is being committed?

Really? Are you people that cowardly? When are you going to step up, grab the miscreant by the scruff, or at least report that person (with details about appearance, etc.), and watch with glee as they are apprehended?

Until people step up and defend against such blatant acts as theft, leaving trash outside, throwing trash on the ground (yes, that is unacceptable, low rent behavior), those activities will continue unabated, and the lowest common denominator will win.

Anonymous said...

We tried the new Safeway for a month, but have returned to the Harris Teeter at Jenkins Row because of better customer service and product selection.

I'm still glad that the new Safeway is open though. It looks nice from the outside and I think that alone is a significant benefit for the neighborhood.

KK said...

I find the lack of civility in these comments surprising and disappointing. Why does the fact that Safeway is closing an hour earlier provoke such name calling?

I don't understand why being concerned about shop lifting qualifies as not minding one's own business. I don't see how anyone benefits from ignoring crime. I haven't witnessed any shoplifting but considering the signs posted, it appears to be a problem.

Also, what does it matter if I spend 15 minutes or an hour shopping? There seems to be a lot of emphasis here on how quickly people can get in and out of the store. Or was that just a reference to check-out time?

Anonymous said...

SWill - I am wondering if in one of your posts you can compile a list of mentoring and volunteer activities in SW. I think rather than looking down on neighbors, some of the more well-to-do-people here can serve as mentors for a lot of these youth who may not have necessarily had the best role models in life. I think that is a better sign of being committed to your neighborhood and creating cohesiveness. Increasing security is only a short term solution.